Experienced Service reception advisor required for busy expanding family run independent garage in Kingsteignton.

We are looking for an enthusiastic, confident and reliable candidate with a reasonable level of mechanical knowledge and experience within the motor trade.

As a service reception advisor you will be responsible for:

  • Dealing with all service enquiries by telephone, email and in person
  • Ensure customer reception area is maintained to a professional standard at all times
  • Highest standard of courtesy and professionalism when interacting with customers, suppliers and members of the public
  • Provide the customer with accurate and timely information through each stage of the service process, ensuring expectations are met and exceeded
  • Ensuring customers are aware of the service and repair work required to their vehicles
  • Advise on estimated costs of repairs and work to be undertaken
  • MOT and servicing scheduling
  • Advise on timescales and collection arrangements
  • Produce job cards on in-house computer system
  • Accurately update customer and vehicle records
  • Sending MOT and Service reminders
  • Creating estimates and raising invoices
  • Processing payments adhering to company procedures
  • Sourcing and ordering of parts required
  • Prioritising jobs efficiently
  • Dealing with contract maintenance management

The role will require the candidate to have:

  • Customer Focus – A friendly, welcoming and positive approach
  • Good timekeeping
  • Good understanding of the Microsoft Office products
  • Excellent literacy skills including grammar and punctuation
  • Strong attention to detail
  • Ability to work autonomously and take initiative
  • Planning and Organisation skills
  • Familiarity of mechanical knowledge and relevant experience within the motor trade

Benefits of working with us:

  • Ongoing service advisor and customer service training provided.
  • Lunch supplied every Friday
  • Annual pay review
  • Family first policy
  • Family discount on parts and services

Hours: Monday to Friday 12:00pm to 17:30pm

Salary: £17,160 – £21,450 per annum

If you want to maximize your potential in an environment where openness, friendliness, integrity, and flexibility are paramount and where communication, rewards and personal development are taken seriously, this is the job for you!

To apply email kevin@acgarageservices.co.uk or just pop in…

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